Understanding ITIL Better: From Theory to Practice

As an IT Professional, you are responsible for delivering high-quality IT services that meet the needs and expectations of your customers and stakeholders. Having a solid understanding of the ITIL Framework and how it can benefit your IT environment, will help you manage IT resources, processes, and risks effectively and efficiently.

The ITIL Framework can help IT service management to align IT services with business objectives and outcomes. ITIL covers the entire IT service lifecycle, from strategy and design to operations and improvement. ITIL also provides guidance on how to adopt and adapt to emerging technologies and trends, such as cloud computing, automation, AI, DevOps, Agile, and more.

What You Can Expect

Various topics in the light of the IT Service Management Landscape in 2025. Our theme will be “Understanding ITIL Better: From Theory to Practice“.

Speakers and Agenda of the Day

8:45AM Registration
9:10AM Welcome and Agenda for the Day
9:15AM Why ITIL is a Game-Changer in Business – Kaïs Albassir , ITIL Trainer & Consultant | Self-employed | QRP International

Business operations are shaped by national and European regulations, and staying compliant is more crucial than ever. In his presentation Kaïs Albassir will show you how ITIL can help your organisation seamlessly adapt to GDPR, NIS2, and upcoming legal changes—ensuring efficiency, security, and compliance with ease.

9:45AM A Message from Hans: the TAO journey in applying ITIL
10:00AM Roundtable Discussion – Scenarios for unlocking an ITIL budget, and unlocking budget with ITIL
10:30AM Coffee Break
10:45AM Challenges of the Modern Digital Service Management – Roman Jouravlev, ITIL Senior Architect | PeopleCert

The world of technology is changing at an unprecedented pace. It is hard for business and technology leaders and professionals to stay up to date, prepared, and relevant. The rise and fast adoption of Generative AI, a continuing digital transformation, combined with new challenges and risks – and new regulations to address them… At the same time, most organisations continue struggling with the core areas of technology management: leadership, culture, continual improvement, strategic fit, skills and competencies.

Let’s discuss how we should address these old and new challenges, and how ITIL can help. Join us for reflection, fruitful discussion, and actionable advice.

11:30AM Roundtable Discussion – If I were an ITIL architect…What would I need from ITIL tomorrow?
12:00PM Conclusion, Closure, Q&A
12:30PM Networking Lunch
14:00PM End

Why You Should Attend

Maybe you have already followed an ITIL Foundation or Intermediate course, passed the exam and are now a proud owner of an ITIL certificate. But what do you do next, how do you actually apply ITIL on a daily basis? ITIL is created to adopt and adapt, to tailor to your organisation, but that is easier said than done.

Whether you are already ITIL certified or completely new to ITIL: this Conference will allow you to navigate IT services more effectively and connect to other IT professionals.

In a nutshell:

• Discover different aspects of the ITIL Framework
• Experience Continual Improvement in ITIL for yourself
• Talk to our experts
• Get inspired and share your concerns with your peers
• Get 4 CPD Points and/or 4 PDU!

Where and When?

• Location: Park Inn, 45-47 Avenue de la Gare, Luxembourg City
• Date: May 20, 2025
• Start time: 9:00
• End time: 14:00
• Language: English
• Catering: Soft drinks, water, coffee, tea and sandwiches included
• Attendance fee: FREE! Registration required
• Inscription: To Enroll please fill in the form below and click on “Register Now”

MORE INFORMATION

For more information about the content, contact us and we will reply to you with a mail or call as soon as possible.

NOTE: This conference is an information session containing interactive elements. We have limited seats available.