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Nowadays IT leaders and IT professionals are faced with an increasingly fast and demanding world. They must deliver effective IT services at an increasingly rapid pace, meeting an extreme competitive demand. In order to successfully face all these challenges, there is only one imperative: improve skills.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. The applicability of ITIL is now much broader, with a particular emphasis on
- the world of business and technology,
- how it works today,
- how it will work in the future with Agile, DevOps, Lean, IT governance, leadership,
- digital transformation.
You got ITIL 4 Foundation certification. What about other ITIL v4 modules?
After obtaining the ITIL 4 Foundation certification, continue your ITIL journey with three different paths:
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- ITIL Managing Professional (ITIL MP)
- ITIL Strategic Leader (ITIL SL)
- ITIL Pratice Manager (ITIL PM)
1. The Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. ITIL 4 Managing Professional consists of four modules:
- ITIL Specialist: Create, Deliver & Support
- ITIL Specialist: Drive Stakeholder Value
- ITIL Specialist: High Velocity IT
- ITIL Strategist: Direct, Plan & Improve (common module between ITIL SL and ITIL MP)
- ITIL Strategist: Direct, Plan & Improve (common module between ITIL SL and ITIL MP)
- ITIL Leader: Digital & IT Strategy
ITIL Training
QRP International is an accredited training organisation (ATO) for ITIL. Check our ITIL training formats and pick one that suits your needs or work best for your colleagues.Do you have questions about ITIL 4 Streams? Do you want to train your team or would you like to understand which module is right for you? Write to us at luxembourg@qrpinternational.com.
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Achieving excellence, Customer satisfaction and Continuous Improvement
We are dedicated to providing high Quality. Our Accredited Quality Management System enables us to maximize Quality provided in all of our activities – from the analysis of clients business needs to the tailoring of the services offered. The Quality Management System ensures that our services are supplied according to the foreseen specifications, in order to assure the constancy of the Quality, the full satisfaction of the Customers and the reference to our Core Values :- We do our utmost to make our clients happy
- We enjoy working together as a team
- We keep our word
- We are committed to our professional development
ISO is one of the most rigorous and well-regarded standards in the world. QRP International were audited by Bureau Veritas, and were presented with their certificate in August 2019.
QRP International Managing Director, Jacobus Groot says:
“As you know the first letter of our brand, the Q stands for Quality which means for us that we are focused on delivering services with an outstanding quality. It means also that we are constantly working on improving the quality of our services as we believe that can always improve the things we do. I am therefore very honoured and proud about our achievement of the ISO 9001 accreditation. It is a recognition of much work done in the last years. I was especially proud to learn that we had to make minimal changes to our systems in order to achieve the ISO accreditation as we have been working on improving our systems all the time. It is a great milestone for the development of our company and I am grateful to all staff contributing to this achievement!”
- Automation skills
- Process skills
- Soft skills
Automation Skills
A DevOps professional is aiming to reduce waste and improve speed along the software development process, and the automation is a key skill to succeed. A Devops team member should also have knowledge around automation tools.Process Skills
DevOps is Culture, so People and Process come first. This is the reason why Automation is important only if accompanied by working processes. DevOps professionals must have the capability to streamline processes to make them efficient. The key process skills are:- Software development life cycle
- Understanding of process flow and analysis
- Agile
- Experience with test-driven deployment concepts and methods
- System thinking
Soft Skills
DevOps is not just software or IT, DevOps is Individuals as part of a Team. Individuals need to get engaged and motivated, this is the reason why soft skills have been considered as must-have skills.. The key soft skills are:- Collaboration and cooperation
- Problem-solving
- interpersonal skills
- sharing and knowledge transfer
- personal value commitment
- flexibility and adaptability
The Digital Transformation and DevOps - discover how to lead DevOps and get DevOps Leader Certified!
We are living in an era characterized by fast change and automation, technology is pervading every aspect of life. To keep pace with this "digital revolution", IT professionals and DevelOpers have to continuously upgrade their technical skills in order to be able to deal with new services and procedures. When speaking about "revolution" we imagine a change that pervades all the aspects of working activities so, focussing just on technical competencies represents a great underestimation of these changes. Revolution involves also cultural aspects and soft skills! The way of leading teams and departments is affected by digitalization; organizations that want to undertake the digitalization challenges need people capable of leading this change. Leadership is a transfunctional skill essential to enable any department of the organization to reach the common objectives and maintaining the outcomes during the time. A new figure capable of creating a digital transformation, applying new techniques that have been proven by enterprise organisations is needed. This figure is the DevOps Leader. Organization’s profitability and productivity depends on the team capability to develop products, the good Devops Leader enhance comunication through the department producing profitabilities.Why enrolling for the DevOps Leader course, and what prerequisits are needed to be DevOps leader certified?
The importance of the DevOps Leader course is represented by its unique position in the market, it was developed by leveraging key DevOps leadership sources to extract real-life best practices in leading DevOps initiatives, such as the Spotify Squad Model, and has been designed to teach the key differences and emerging practices for cultural transformation through leadership in a fast-paced DevOps and Agile environment. Leadership is a pivotal skill for many function across the team that's why the DevOps Leader training is addressed to everyone starting or leading a DevOps digital trasformation program, professionals involved in modern IT leadership and organizational change approaches, change agents, business managers and stakeholders. The only mandatory requirement is having succeded the DevOps Fundation examination. The course aims to strenghten the 3 pivotal competencies of a real DevOps Leader:- Inspirational Communication: this is the capability of a devops leader to share an appealing vision that inspires and motivates the Devops team to perform beyond expectations. The Leader encourages people to see the change as an opportunity.
- Intellectual stimulation: capability to challenge a team to ask new questions, challenge assumptions, take risks and generate ideas.
- Personal recognition: focus on the individual needs, acknowledge better performance and personally compliments for developments and achievements.
CONFIRMED COURSES FOR JUNE, JULY AND SEPTEMBER
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- Programme Management - MSP Foundation 3-4-5 June 2019 (EN) → More Info
- Project Management- PRINCE2 Agile Practioner 11-12-13 June (EN) → More Info
- Project Management- AgilePM Foundation 17-18-19 June (EN) → More Info
- Project Management- PRINCE2 Foundation 1-2-3 July (FR) → More Info
- Project Management- PRINCE2 Combi 1-2-3-4-5 July (FR) → More Info
- Service Management- ITIL 4 Foundation 09-10-11 September (FR) → More Info
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Do your organization need to train several members?
Get in touch with us to discuss the best solution for your team!
Wintertime comes to its end but QRP continues to spread knowledge in best practices through its accredited courses in Luxembourg.
Have a look at this list of confirmed courses: PRINCE2 and MSP!
CONFIRMED COURSES FOR MAY AND JUNE
Do your organization need to train several members?
Get in touch with us to discuss the best solution for your team!