Articles & Case Studies

The 7 ITIL guiding principles are universal: they provide guidance, encourage decision making and promote continual improvements at all levels. They will help you create bigger value for all stakeholders.

Management practices are a set of organisational resources designed to perform tasks or achieve an objective. These resources are all grouped into the four dimensions of service management. Discover the 34 ITIL practices!

ITIL is the most widely used IT service management framework in the world. We have collected 7 ITIL FAQs and provided you with the answers.

It’s hard to believe that the IT Infrastructure Library (ITIL®) has been around for 20 years. ITIL is the most widely used IT service management framework in the world. But what is ITIL and what are its origins? Why might ITIL be of interest to an organisation? What are the benefits of ITIL? Which companies are using ITIL? Find the answers in this free downloadable infographic!

ITIL 4 is an adaptable framework for managing services within the digital era. The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organisation. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge. Download the brochure to discover more!

The QRP Course Brochure holds an overview of all courses that QRP currently offers. Also includes general information of the QRP services.

QRP International offers three different formats to help you get certificated. We offer On-site, Virtual and E-learning training. In quality they are all alike, the only difference is what fits your needs and objectives. Both the On-site and the Virtual courses can be held inhouse (with your colleagues only) and open (with other professionals from different fields). This whitepaper explores the three different formats and the unique benefits.

We offer our courses On-site, in our Virtual Classroom and have some E-learning training available. All will help you get certificated and all are equally in quality. The only difference between the three formats? Your objectives and expectations! Learn what format best fits your needs. This infographic gives you a clear overview.

Explore our latest way of teaching; QRP’s Virtual Classroom. This brochure will answer all your important questions. It will explain the structure of the Virtual Classroom and why you will love it!

Download our Training Catalogue and find the right course for you and your organisation, including PRINCE2, Agile, Scrum, PMO and IT training. QRP International is an Accredited Training Organisation (ATO) and delivers accredited training services in the following areas: project (PRINCE2, Scrum, Agile, PM2) programme, PMO Management, IT Service Management and Change Management.
Each course is listed with:
– description,
– ideal target audience,
– objectives,
– training programme.
It’s an easy way to have an overview of all our training services, and a useful document to keep at hand for future use.

Download the ITIL 4 Training Programme: a practical document with all the info about the new ITIL version 4 course, certification levels, target audience, objectives and the complete programme for each day of training.

ITIL 4 is the latest version of the world’s most popular ITSM framework. Download the brochure to find out its benefits!