The Continual Improvement Model in ITIL is a key part of the Service Value Chain. What is it, how to use it and how to integrate it with the 7 ITIL 4 Guiding Principles? Read our blog to learn more.
IT services are vital throughout the ITSM (IT Service Management) and almost every organisation process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4.
Nowadays the terms "project" and "service" are frequently misunderstood or used interchangeably. Knowing their definition can help you identify the objective of your activity and maximise your results.
"In your opinion, what are the 3 most common mistakes made when implementing ITIL? And what are your suggestions for avoiding them? "We asked three of our trainers and experts to answer these two questions.
The ITIL 7 Guiding Principles are the most practical part of ITIL. Following them you will create bigger value for all stakeholders involved in your organisation. The ITIL Guiding Principles provide guidance, encourage decision making and promote continual improvement.
ITIL provides the Service Value Chain to identify the Value Streams. Once an organisation has defined its Value Streams, it is easy to follow activities and practices accordingly. It recognizes the stakeholders involved and the activities required to transform needs into something valuable.
ITIL is the most widely used global best practice framework for the management of IT and digitally enabled products and services. It addresses various aspects of IT service management including risk management, service management cost, customer relations, service strategy, and more.