ITIL Archives - Page 2 of 3 - QRP International Luxembourg

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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

ITIL Direct, Plan and Improve: Control and Metrics
ITIL Direct, Plan and Improve: Control and Metrics

IT Governance & Service Management

ITIL Direct, Plan and Improve: Control and Metrics

The ITIL Direct, Plan and Improve module gives us insights on control and metrics in ITIL 4. These concepts are essential in establishing an effective decision-making structure. Read our blog to learn more!

Date: 27/08/2024| Category: IT Governance & Service Management| Tags: ITIL

What is a Service Manager: Role and Responsibilities
What is a Service Manager: Role and Responsibilities

Best Practices Glossary

What is a Service Manager: Role and Responsibilities

What is a Service Manager? What is the function of a Service Manager within an organisation? What are the key skills and competencies they must have? Read the blog to find out!

Date: 20/08/2024| Category: Best Practices Glossary| Tags: DevOps, ITIL

ITIL Incident Management
ITIL Incident Management

IT Governance & Service Management

ITIL Incident Management

The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.

Date: 13/08/2024| Category: IT Governance & Service Management| Tags: ITIL

Service Desk: Everything You Need to Know
Service Desk: Everything You Need to Know

Best Practices Glossary

Service Desk: Everything You Need to Know

The Service Desk is an important element within the ITIL Framework, its main objective being to provide customers with high-quality service without delays. Read our blog and learn about its main characteristics, activities and more!

Date: 06/08/2024| Category: Best Practices Glossary| Tags: ITIL

ITIL Continual Improvement
ITIL Continual Improvement

IT Governance & Service Management

ITIL Continual Improvement

The Continual Improvement Model in ITIL is a key part of the Service Value Chain. What is it, how to use it and how to integrate it with the 7 ITIL 4 Guiding Principles? Read our blog to learn more.

Date: 30/07/2024| Category: IT Governance & Service Management| Tags: ITIL

Stakeholders in ITIL
Stakeholders in ITIL

IT Governance & Service Management

Stakeholders in ITIL

IT services are vital throughout the ITSM (IT Service Management) and almost every organisation process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4.

Date: 23/07/2024| Category: IT Governance & Service Management| Tags: ITIL

What is the Difference between Projects, Services and Processes
What is the Difference between Projects, Services and Processes

FAQ

What is the Difference between Projects, Services and Processes

Nowadays the terms "project" and "service" are frequently misunderstood or used interchangeably. Knowing their definition can help you identify the objective of your activity and maximise your results.

Date: 30/05/2024| Category: FAQ| Tags: ITIL, PRINCE2

The 9 Most Common ITIL Implementation Mistakes and How to Avoid Them
The 9 Most Common ITIL Implementation Mistakes and How to Avoid Them

Tips and Interviews

The 9 Most Common ITIL Implementation Mistakes and How to Avoid Them

"In your opinion, what are the 3 most common mistakes made when implementing ITIL? And what are your suggestions for avoiding them? "We asked three of our trainers and experts to answer these two questions.

Date: 28/05/2024| Category: Tips and Interviews| Tags: ITIL

ITIL and Cloud
ITIL and Cloud

IT Governance & Service Management

ITIL and Cloud

Why are companies moving IT services to the cloud? How does ITIL 4 fit into this landscape, how does it help the move to cloud computing?

Date: 14/05/2024| Category: IT Governance & Service Management| Tags: ITIL

7 Guiding Principles of ITIL
7 Guiding Principles of ITIL

IT Governance & Service Management

7 Guiding Principles of ITIL

The ITIL 7 Guiding Principles are the most practical part of ITIL. Following them you will create bigger value for all stakeholders involved in your organisation. The ITIL Guiding Principles provide guidance, encourage decision making and promote continual improvement.

Date: 03/04/2024| Category: IT Governance & Service Management| Tags: ITIL

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