We often hear the question "ITIL or DevOps"? But is that the right question to ask? In this blog, the expert and trainer Xavier Heusdens tells us about his experience and explains why he thinks this question is wrong.
Following training in the ITIL Framework is the first step. But how do you progress from there and apply the practices to your organisation? In this interview Pierre-Yves shares his experience at Easi.
The SMO seeks to improve service management by adapting to best practices, experiences and resources to its service management ecosystem. Find out why you should consider installing one!
Co-creation in ITIL means opening the dialogue in developing products and services and recognizing value from the customer’s perspective. Why and how? Find out by reading this blog.
The four Dimensions of Service Management in ITIL ensure effective and efficient delivery of value to customers and other stakeholders through Products and Services. This article examines what each of these Dimensions are and what they do.
The ITIL Direct, Plan and Improve module gives us insights on control and metrics in ITIL 4. These concepts are essential in establishing an effective decision-making structure. Read our blog to learn more!
The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.
The Service Desk is an important element within the ITIL Framework, its main objective being to provide customers with high-quality service without delays. Read our blog and learn about its main characteristics, activities and more!
The Continual Improvement Model in ITIL is a key part of the Service Value Chain. What is it, how to use it and how to integrate it with the 7 ITIL 4 Guiding Principles? Read our blog to learn more.
IT services are vital throughout the ITSM (IT Service Management) and almost every organisation process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4.