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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

What is Co-creation in ITIL?
What is Co-creation in ITIL?

FAQ

What is Co-creation in ITIL?

Co-creation in ITIL means opening the dialogue in developing products and services and recognizing value from the customer’s perspective. Why and how? Find out by reading this blog.

Date: 17/09/2024| Category: FAQ| Tags: ITIL

Top-Down vs Bottom-Up Approach: Understanding the Key Differences
Top-Down vs Bottom-Up Approach: Understanding the Key Differences

FAQ

Top-Down vs Bottom-Up Approach: Understanding the Key Differences

Top-down approach or bottom-up management? When choosing which management style to go with in your organisation, you will have to look at your company DNA for understanding the key differences.

Date: 10/09/2024| Category: FAQ|

The 4 Dimensions of IT Service Management in ITIL
The 4 Dimensions of IT Service Management in ITIL

IT Governance & Service Management

The 4 Dimensions of IT Service Management in ITIL

The four Dimensions of Service Management in ITIL ensure effective and efficient delivery of value to customers and other stakeholders through Products and Services. This article examines what each of these Dimensions are and what they do.

Date: 03/09/2024| Category: IT Governance & Service Management| Tags: ITIL

ITIL Direct, Plan and Improve: Control and Metrics
ITIL Direct, Plan and Improve: Control and Metrics

IT Governance & Service Management

ITIL Direct, Plan and Improve: Control and Metrics

The ITIL Direct, Plan and Improve module gives us insights on control and metrics in ITIL 4. These concepts are essential in establishing an effective decision-making structure. Read our blog to learn more!

Date: 27/08/2024| Category: IT Governance & Service Management| Tags: ITIL

What is a Service Manager: Role and Responsibilities
What is a Service Manager: Role and Responsibilities

Best Practices Glossary

What is a Service Manager: Role and Responsibilities

What is a Service Manager? What is the function of a Service Manager within an organisation? What are the key skills and competencies they must have? Read the blog to find out!

Date: 20/08/2024| Category: Best Practices Glossary| Tags: DevOps, ITIL

Scrum Master vs. Project Manager: Main Differences
Scrum Master vs. Project Manager: Main Differences

FAQ

Scrum Master vs. Project Manager: Main Differences

What are the differences between a Project Manager and a Scrum Master? These two fundamentally different roles require different skill sets and mindsets. Read our blog to learn more about them!

Date: 20/08/2024| Category: FAQ| Tags: PRINCE2

ITIL Incident Management
ITIL Incident Management

IT Governance & Service Management

ITIL Incident Management

The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.

Date: 13/08/2024| Category: IT Governance & Service Management| Tags: ITIL

Service Desk: Everything You Need to Know
Service Desk: Everything You Need to Know

Best Practices Glossary

Service Desk: Everything You Need to Know

The Service Desk is an important element within the ITIL Framework, its main objective being to provide customers with high-quality service without delays. Read our blog and learn about its main characteristics, activities and more!

Date: 06/08/2024| Category: Best Practices Glossary| Tags: ITIL

Who is the PMO Manager: Role and Responsibilities
Who is the PMO Manager: Role and Responsibilities

Best Practices Glossary

Who is the PMO Manager: Role and Responsibilities

Who is the PMO Manager: what are the role and the responsibilities like within the organisation? Read our blog and learn more about the skills to run a successful PMO!

Date: 06/08/2024| Category: Best Practices Glossary|

ITIL Continual Improvement
ITIL Continual Improvement

IT Governance & Service Management

ITIL Continual Improvement

The Continual Improvement Model in ITIL is a key part of the Service Value Chain. What is it, how to use it and how to integrate it with the 7 ITIL 4 Guiding Principles? Read our blog to learn more.

Date: 30/07/2024| Category: IT Governance & Service Management| Tags: ITIL

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