What are the requirements to take the ITIL Foundation exam? How many questions are there? What about the pass mark? To learn all you need to pass your ITIL Foundation exam read our blog!
The ITIL 4 Direct, Plan and Improve module is based on two aspects of the Value Chain: Plan and Improve. In our blog, we analyse the relationship between direction, control and influence and delegation and risk management.
Service Request Management is one of the 34 practices of ITIL. Its purpose is to facilitate the agreed quality of a service by managing all predefined and user-initiated requests in an effective and user-friendly manner.
The four Dimensions of Service Management in ITIL ensure effective and efficient delivery of value to customers and other stakeholders through Products and Services. This article examines what each of these Dimensions are and what they do.
The ITIL Direct, Plan and Improve module gives us insights on control and metrics in ITIL 4. These concepts are essential in establishing an effective decision-making structure. Read our blog to learn more!
The Incident Management Practice is one of ITIL's 34 Practices. Aimed at IT Specialists, it focuses on minimising the negative impacts of incidents by quickly restoring normal business operations. This Practice forms a fundamental pillar in service support.
The Continual Improvement Model in ITIL is a key part of the Service Value Chain. What is it, how to use it and how to integrate it with the 7 ITIL 4 Guiding Principles? Read our blog to learn more.
IT services are vital throughout the ITSM (IT Service Management) and almost every organisation process. Stakeholders are the human component of the service. Being the backbone of ITSM, they are automatically the backbone of ITIL 4.
The ITIL 7 Guiding Principles are the most practical part of ITIL. Following them you will create bigger value for all stakeholders involved in your organisation. The ITIL Guiding Principles provide guidance, encourage decision making and promote continual improvement.