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Best Practices Blog

News, updates, resources, tips and interviews: Project, Programme, Portfolio, Agile, IT Governance & Service Management, Change Management.

The RACI Matrix: What is it and Why is it important?

The RACI is a model of Responsibility Assignment Matrix used in project management. It ensures that each element of the project is assigned to the most appropriate resource, making clear what is expected of each of the resources involved. It is a simple but essential tool that helps to define roles, responsibilities and that promotes collaboration.
Date: 08/04/2025| Category: Best Practices Glossary| Tags:

ITIL Implementation: A consultant’s perspective – Interview with Alessio Sciuto

Alessio Sciuto, ITIL trainer and consultant, describes the most common mistakes and techniques needed for a successful ITIL implementation. Read our blog to learn more!
Date: 01/04/2025| Category: Tips and Interviews| Tags:

Engaging the Brightest Minds of IT Management: Interview with Roman Zhuravlev

In this interview, Roman Zhuravlev shared his journey as the Development Manager and Senior Architect at PeopleCert. He shares key lessons, important insights and his view on the future of ITIL.
Date: 25/03/2025| Category: Tips and Interviews| Tags:

Cross-Functional vs. T-Shaped Teams: Understanding the Key Differences and Benefits

The term ‘cross-functional’ refers to teams with different competences covering several functional areas, while ‘T-Shaped’ describes professionals with in-depth specialised competences and broader expertise in other areas. Read our article to find out more about this topic!
Date: 25/02/2025| Category: FAQ|

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