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Home/Courses/ITIL 4/ITIL 4 Foundation
ITIL 4 Foundation
ITIL 4 Foundation Course

ITIL 4 Foundation Course

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The ITIL training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance. The ITIL Foundation course includes the ITIL Foundation exam.

The course is updated to the version 4 of the ITIL framework, that has followed ITIL v3 Foundation.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment.

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Material

The material includes the official ITIL Foundation digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
Duration
4 half days
Languages
English, French
Amount
€ 1325
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

2-3-4-5 December 2024VirtualConfirmed
9-10-11-12 December 2024VirtualConfirmed
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Location
Luxembourg
Duration
3 days, 21 hours
Languages
English, French
Amount
€ 1750
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

2-3-4 December 2024Luxembourg
9-10-11 December 2024Luxembourg
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Duration
12 months
Languages
English, French
Amount
€ 690
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Practice Tests
  • Official Digital Manual
  • Simulated Mock Exams
  • Interactive Readings
  • Expert Support Line
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ITIL Foundation Course Calendar

LuxembourgFrench2-3-4 December 2024€ 1750Seats AvailableBook now
VirtualFrench2-3-4-5 December 2024€ 1325Confirmed
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VirtualEnglish9-10-11-12 December 2024€ 1325Confirmed
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LuxembourgEnglish9-10-11 December 2024€ 1750Seats AvailableBook now
VirtualEnglish7-8-9-10 January 2025€ 1325Seats AvailableBook now
VirtualFrench7-8-9-10 January 2025€ 1325Seats AvailableBook now
LuxembourgFrench7-8-9 January 2025€ 1750Seats AvailableBook now
LuxembourgEnglish7-8-9 January 2025€ 1750Seats AvailableBook now
VirtualEnglish3-4-5-6 February 2025€ 1325Seats AvailableBook now
VirtualFrench3-4-5-6 February 2025€ 1325Seats AvailableBook now
LuxembourgFrench3-4-5 February 2025€ 1750Seats AvailableBook now
LuxembourgEnglish3-4-5 February 2025€ 1750Seats AvailableBook now
LuxembourgFrench10-11-12 March 2025€ 1750Seats AvailableBook now
VirtualFrench10-11-12-13 March 2025€ 1325Seats AvailableBook now
LuxembourgEnglish24-25-26 March 2025€ 1750Seats AvailableBook now
VirtualEnglish24-25-26-27 March 2025€ 1325Seats AvailableBook now
VirtualFrench7-8-9-10 April 2025€ 1325Seats AvailableBook now
LuxembourgFrench7-8-9 April 2025€ 1750Seats AvailableBook now
LuxembourgEnglish22-23-24 April 2025€ 1750Seats AvailableBook now
VirtualEnglish22-23-24-25 April 2025€ 1325Seats AvailableBook now
VirtualFrench12-13-14-15 May 2025€ 1325Seats AvailableBook now
LuxembourgFrench12-13-14 May 2025€ 1750Seats AvailableBook now
LuxembourgEnglish19-20-21 May 2025€ 1750Seats AvailableBook now
VirtualEnglish19-20-21-22 May 2025€ 1325Seats AvailableBook now
VirtualFrench16-17-18-19 June 2025€ 1325Seats AvailableBook now
LuxembourgFrench16-17-18 June 2025€ 1750Seats AvailableBook now
LuxembourgEnglish23-24-25 June 2025€ 1750Seats AvailableBook now
VirtualEnglish23-24-25-26 June 2025€ 1325Seats AvailableBook now

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